AJE hopes that DC families are able to access appropriate mental health services and support from the Department of Behavioral Health (DBH), but in case you run into issues or have a concern, we are happy to share this information about the DBH Ombudsman. For more information about how to access mental health services, see our earlier blog post here.
HAVE ISSUES WITH THE SERVICES OFFERED BY A DBH PROVIDER?
CONTACT THE OMBUDSMAN – you can call (844) 698-2924 or email DBH.Help@DC.gov
What to expect when you call?
- To receive information about your options to address challenges with a DBH provider.
2. Prompt help in resolving the challenge so you can receive services.
3. To be heard with compassion and respect.
WHAT IS THE DBH OMBUDSMAN PROGRAM?
It is a resource for District residents seeking or currently receiving mental health or substance use services
and supports. We assist consumers who may have challenges with DBH and/or its providers.